Stop hurting. Start living.
Trust is at the heart of every successful, ongoing relationship. At GLC Direct, earning and keeping your trust is the standard for everything we do. Because of this commitment, we never sell, rent or trade e-mail addresses with any other company.
If you have any questions that are not answered below, please feel free to e-mail us at customercare@glcdirect.com
Privacy
What kind of information will I be asked to provide?
When you place your order we may ask for some or all of the following information: your name, billing, and shipping address, phone number, e-mail address and credit card information.
We maintain a record of your online, catalog and store purchases. If you ship your order to an address different from your billing address, we will ask you to enter the Ship To name and address.
How will GLC Direct use the information I provide?
Your information is used to process and deliver your order to the address you request. Your payment information allows us to bill your credit card company. If we have any questions regarding your order, we will congtact you by phone or e-mail. If you make a purchase, we may send you information and updates about new products, special sales and promotions. We use both e-mail and postal addresses to share information with our customers.
We often use testimonials from our customers in printed material or on our website, but only when we have express permission to do so. Testimonials come from customer comments sent or e-mailed directly to us.
Do I need a password to order from glcdirect.com?
No. However, you may find it more convenient if you sign up for an account with us. In your account we can store your name, address and credit card information so you don't have to enter that information during future shopping visits. Only the last four digits of your credit card numbers are displayed for easy identification.
Does glcdirect.com use cookies?
No. Your information will only be saved under your account.
Security
How do I know glcdirect.com is a secure site?
We use state-of-the-art technology to encrypt your personal and financial information before it is sent. The ordering area of our site is protected this way and is referred to as "secure".
Does glcdirect.com use SSL technology?
Yes. Secure Socket Layer (SSL) technology is the gold standard in Internet encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our website, making it useless to anyone but glcdirect.com.
How do I know when I am in secure mode?
If you look at the website address in your browser window, non-secure sections of our site begin with "http://" When you move to a secure area, the address changes to "https://" the "s" means secure. You'll also see a lock displayed in the lower right hand corner.
If for any reason you cannot access a secure area of our site to place your order, please call 866-452-3473. Our customer service representatives are available Monday to Friday from 9 a.m. to 5 p.m. EST.
What if an unauthorized purchase occurs?
We will cover any liability imposed on you by your bank or credit card company, up to $50, in the unlikely event that your card is used without your authorization at glcdirect.com. We will also do whatever we can to help resolve the situation. The Fair Credit Billing Act requires your bank or credit card company to hold you responsible for no more than $50 of unauthorized or fraudulent charges on a credit card. Most debit card issuers, but you may want to check with your bank to make sure. Remember: if unauthorized use of your credit or debit card does occur, it is your responsibility to notify your card provider as stated in your agreement with them.